We’re super quick at processing orders to make sure that you receive it as soon as possible. Once an order has been placed, we might be unable to cancel it. However, please contact us as soon as possible on contact@beyondbeautystore.com with your request and order number and we will try our best to help.

Once you've placed your order with us you will receive an order confirmation sent to the email address you used at the checkout. Be sure to check your spam and junk folders. If you create a customer account with us you can also log into your account to see your order history.

So the recommendation we like to give for cleaning your most used face brushes would ideally be once a week, make it part of yourSundayroutine so you don't forget, otherwise you'll have a build up of grease, oils and bacterias on your brushes, and these transfer onto your face....nasty!The time frame for cleaning eye brushes is really dependent on how often you use them, for your most loved ones, perhaps 2 weeks, or if you're swapping colours a lot adjust this accordingly.

We recommend you show your brushes some love with our brush cleaning accessories that can be found here.Wet the brush bristles in a lukewarm water and run over the surface of the soap to create a lather. Rinse the bristles, careful not to wet the metal ferrule as this can loosen the glue and gently squeeze out any excess water. Repeat as necessary and leave brushes to dry flat.Avoid drying your brushes on a radiator as the heat can also damage the glue and break down the brushes.

Our products are 'Cruelty-free' and hence not tested on animals, but on humans. Additionally, besides doing all the lab tests required by BIS (Bureau of Indian Standard), we ensure our products go through further rigorous testing to make them even more safe than the standards set by the industry.

Beyond beauty products do not contain Paraben, Sulphates, Petrochemicals, Mineral oil, TEA, Palm, Carmine, Formaldehyde, Pre-mix bases, Urea, Ammonia, EDTA, Toluene, DEA, MEA and Triclosan.

Our brush bristles are made from the highest quality taklon hair making them not only super soft but also hypoallergenic, durable, long lasting, easy to clean and quick drying… the list goes on! All our brush handles are made with wood from a sustainable source and go through three finishing stages to ensure a vibrant and glossy finish.We’re proud to say all of our brushes are hand crafted and made with love.We hope you love using them as much as we do making them.

We only sell our products on our own website and a select few retailers. If you have any concerns about counterfeit products please drop us an email on contact@beyondbeautystore.com and we will be happy to help.

After placing your order, you shall recieve an email from us with once you order has been dispatched with the tracking details of your parcel. For any queries, kindly share your order information at customercare@beyondbeautystore.com

This is an example of a response that you might give. It's good to be as thorough as We, at beyond beauty , have strict guidelines for the quality of our products through all our internal processes. If in case you receive a damaged product, please contact us right away on our website through our Contact Us page or email us at customercare@beyondbeautystore.com possible in responses as that has a tendency to improve trust overall.

Beyond Beauty products once purchased are non-refundable. A product may be eligible for return on certain conditions. For more information, visit the "Shipping and Returns" page on our website.

Beyond Beauty products can only be exchanged if purchased off our website and not through other e-commerce gateways. Products can only be exchanged with the original receipts and if they fulfill our other criteria. To know more, visit the "Return Policy" page of our website.

Once you have purchased your Beyond Beauty products, making changes to the order is only possible through our Cancellation Policy which is applicable if the products delivered are damaged or if the delivery is delayed. For more information, visit the "Cancellation Policy" page of our website.

As of now, Beyond Beauty products only ship nationally across India. We hope to serve you internationally in the near future.

No. Beyond Beauty products can only be exchanged if purchased off our website asabeauty.com only. Please refer to the exchange policies of the specific e-commerce platform you have made use of. For more information, visit the "Shipping & Returns" page on our website.

We're sorry you haven't recieved your Beyond Beauty yet. Kindly share your details on customercare@beyondbeautystore.com or call on our customer care number : 8800841550. Our team will get in touch with you shortly.

We're sorry you are not being able to track your asa beauty order. Kindly share your details on customercare@beyondbeautystore.com or call us on our customer care number: 8800841550.. Our team will get in touch with you shortly.  

At Beyond Beauty , we ensure that your order is processed within 2 business days and reaches you safely within 2-3 working days across all majors cities in India. For more information, visit the "Shipping Policy" page on our website.

At Beyond Beauty, returning a product with the necessary pickup and validation takes place in the course of 7-10 working days. For additional details about the complete process, please visit the page "Return Policy" on our website.

We are sorry your Beyond beauty order has been cancelled. Please share your details on customercare@beyondbeautystore.com or call us on our customer care number:8800841550. Our team will get in touch with you shortly.

Kindly share your details on customercare@beayondbeautystore.com or call us on our customrcare number: 8800841550. Our team will get in touch with you shortly.

In case you have forgotten your password, you can visit the 'Account' page and click on forget password and follow the steps to reset your password.